CX Key Driver Analysis Net Promoter Score NPS 
ClearAction
OCTOBER 12, 2022
Quantifying CX ROI is the top challenge, per Pointillist’s 2019, 2020, and 2021 studies. NPS, CSAT, FCR, Health / Effort Score, etc.) Interestingly, Employee Experience or Partner Experience can be substituted for CX below. Experience Management (XM) encompasses CX + EX + PX. So, what’s the solution?
ClearAction
JANUARY 6, 2021
Another interesting thing about this list of obvious CX excellence needs is it’s not necessarily in the average customer experience manager’s scope of control or influence. This is success-promoting because it elevates your decision-making toward customers’ end-results. 9) Stop seeing NPS as your sure-win.
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