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ML Machine Learning Predictive Analytics Artificial Intelligence Customer Relationship Management VOC Customer Satisfaction AI Voice of the Customer Technology More Related Topics >
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How to Develop Your AI Strategy Today as a Customer Experience Leader

Experience Investigators

MAY 7, 2024

Unfortunately, this is somewhat true: AI will replace some work , primarily in fields that involve repetitive data entry tasks or large volumes of data analysis. Predictive Analytics and Sentiment Analysis : AI algorithms can sift through vast amounts of customer data.

AI 52
AI Sentiment Analysis Artificial Intelligence Customer Experience 52
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How to Leverage Technology in Hybrid and Remote Work

SugarCRM

JULY 7, 2022

CRMs that use sentiment analysis can automatically redirect sensitive incoming cases to more skilled or senior customer service/support agents. The AI should be smart enough to automatically enter information into the system, freeing your teams from manual data entry to focus more on customer interactions.

Technology 55
Technology Technology Data Entry ML 55
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