20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)
Callminer
SEPTEMBER 5, 2017
KomBea Corporation, located in Salt Lake City, Utah, has been helping call centers become more compliant, secure, and efficient for over 12 years. A good first step is to implement data mining and quality software that scans call recordings in real time. How to solve this?
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