Education, Key Driver Analysis and VOC

Surveying Your Customers for NPS or Feedback? Consider these critical questions to ask a prospective vendor.

Waypoint Group

APRIL 13, 2022

And/Or, are they talking about process definition/improvement, internal education (beyond product training), oversight mechanisms? … What kind of support, education, and product training are included in the base price? Does the vendor understand the statistics of key-driver analysis and how to apply it to your data set?

NPS

NPS Net Promoter Score Key Driver Analysis Education

Are you making this critical connection with your customers to strengthen relationships and drive loyalty?

Waypoint Group

AUGUST 1, 2018

No doubt there are workarounds, different approaches and best -practices, customer education and training, and existing roadmaps that your customer will want to know about. Key-driver analysis becomes critical here. R eveal the results. Close the loop by showing your customers that you heard them.

Net Promoter Score

Net Promoter Score Close the Loop Key Driver Analysis NPS

Tech Customer Success

Surveying Your Customers for NPS or Feedback? Consider these critical questions to ask a prospective vendor.

Are you making this critical connection with your customers to strengthen relationships and drive loyalty?

Webinars

Stay Connected