A to Z Guide to Customer Experience Definitions and Terms (Updated)
Lumoa
FEBRUARY 9, 2023
According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Why is NPS ® going up or down? Net Promoter Score Net Promoter Score , or often, NPS, is a numerical part of the Net Promoter System, customer metric. upselling to the most loyal customers) Process changes (e.g.
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