Finance NPS Structured Data Touchpoint 
Lumoa
FEBRUARY 9, 2023
According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Why is NPS ® going up or down? It involves creating customer touchpoints, analyzing customer feedback and data , and leveraging customer insights to build customer-centric products/services.
Lumoa
JUNE 26, 2023
In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue. Net Promoter Score – NPS 2. Building an omnichannel experience helps you access customer data from all your touchpoints. Customer Satisfaction Score – CSAT 3.
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