Is Your Customer Service Department a “Factory of Sadness”?
Customer Bliss
MAY 3, 2017
Investments in self-service technologies have helped companies siphon off low-complexity issues (e.g., It’s one of the main reasons why we continue to see stories of service failures (and the resulting customer outrage that ensues) all over social media. Customer satisfaction has been in a freefall for four years running.
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