Customer Experience Management: An Exclusive Interview with Micah Solomon
SugarCRM
AUGUST 19, 2020
In other words, be open to the idea that customers will be calling, texting, or emailing, not necessarily to have you solve something for them, but because they need something non-commercial: A friendly voice, an interaction with fellow work-from-home employees, and so forth. . A shining example of this is Zappos. Solomo n: Yes!
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