How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX)
ECXO
NOVEMBER 16, 2023
It’s being embedded into workflows and customer touchpoints. Hyperpersonalisation at scale –for your eyes only Hypersonalisation – B2Bs delivering the best omnichannel experience are focussed on using customer data, analytics, AI and real time automation to deliver hyperpersonalised experiences. There’s so much to think about here.
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