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Improve Customer Experience in 3 Steps, No Matter Your Budget or Title

Experience Investigators

Customer experience is often launched with tactics instead of a strategy. or “let’s start a Voice of the Customer program!”. Help others see the importance of simply fixing what’s broken for the customer. Identify missed opportunities to charm and delight customers. Are your invoices boring and demanding?

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Intentional Customer Experience as North Star for 2021

ClearAction

Even businesses that had amassed great volumes of customer data before Covid-19 are finding themselves in the same cold-start position as businesses venturing into unknown markets or reaching out to new audiences. Has your CEO characterized a vivid Intentional Customer Experience, particularly for your core-growth customer segment?