How Customer Experience is shaping during COVID-19 with ‘New Normal’
SurveySensum
MAY 20, 2020
Entirely removed the non-essential content out from the prime real estate zones. Use of omnichannel to listen and engage customers. Scrupulously considered the use of stick-to-scroll for elements, like the ‘pay now’, search bar, ‘add to basket’, CTAs, etc. Lightened the bulky headers.
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