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How Customer Experience is shaping during COVID-19 with ‘New Normal’

SurveySensum

Entirely removed the non-essential content out from the prime real estate zones. Scrupulously considered the use of stick-to-scroll for elements, like the ‘pay now’, search bar, ‘add to basket’, CTAs, etc. Lightened the bulky headers. As business is choosing to be available at ease to customers now there is an App for everything.

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Digital Transformation: What is it? 10 Successful Big Brand Examples

Aquire

Industries from insurance to real estate feel the benefit of implementing digital transformation. Read all about the facts and figures behind the trends in digital transformation. 10 Examples of digital transformation. United Airlines meets customers wherever they are. Airline passengers are becoming increasingly digital first.

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Intercom’s Fergal Reid and Ciaran Lee on the making of Resolution Bot

Intercom, Inc.

We sat down for a chat with our own Fergal Reid, Principal Machine Learning Engineer, to learn why Answer Bot had to evolve past simply answering questions to focus on solving problems at scale. Fergal Reid: I lead the Machine Learning team at Intercom. I think I was our first dedicated ML hire.