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CX Automation: How to Deliver Seamless Customer Experiences with Efficiency

SurveySensum

Here are the main benefits of implementing automated customer support: 24/7 customer engagement : Automated customer support systems offer 24/7 assistance. Better omnichannel communication : Chatbots can be used on multiple digital platforms such as SMS, WhatsApp, Instagram, SMS, etc. Then, the responses they deliver are quite helpful.

CX 52
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The Role of NPS in the Banking Industry

SurveySensum

Reasons Why You Should Measure NPS in Banks and Other Financial Services Following are some of the main reasons you should measure NPS in banks and other financial services. Use an omnichannel approach to reach your customers where they prefer to engage. Use text analytics to understand common themes in customer comments.

NPS 52