Lumoa

FEBRUARY 9, 2023

We’re moving towards a personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience. No doubt, omnichannel communication is a definite megatrend of the customer experience in the next years. It’s simple.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

FEBRUARY 16, 2023

But how do you get well-rounded data? Not every customer will state explicitly what their main problem is. You’ll want to consider the main project goal as you do this. Analyzing VoC data is just as critical as getting the data. Here are three things to help analyze your VoC data.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

Lumoa

MARCH 20, 2018

We’re moving towards personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect consistent and personalized omnichannel experience. omnichannel Omnichannel is a cross-channel sales approach that provides the customer with an integrated customer experience. It's simple.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

We’re moving towards personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect consistent and personalized omnichannel experience. omnichannel Omnichannel is a cross-channel sales approach that provides the customer with an integrated customer experience. It's simple.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Taylor Reach Group

SEPTEMBER 29, 2020

A cloud communication platform should be an all-in-one, omni-channel solution that provides phone, email, ticketing, and chat with a dash of social media and mobile app integration thrown in. Data is useless unless you use it and there are so many companies today collecting boatloads of unused customer information.

Contact Center 85

Contact Center Artificial Intelligence CRM Net Promoter Score 85

Zendesk

FEBRUARY 10, 2022

There are three main factors that make up experience optimization: Web experience optimization: using quantitative and qualitative data collection tools (like Google Analytics and customer surveys) to determine how your website or app can be improved upon. Need proof of omnichannel’s appeal?

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98