Zendesk

FEBRUARY 10, 2022

Consumer expectations are increasingly rising, and the world of technology is constantly evolving—making it difficult for business leaders to keep up. Evaluate both structured and unstructured data to develop a comprehensive understanding of your customers and their interactions with your brand.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

Lumoa

FEBRUARY 16, 2023

In recent years, VoC has gained popularity as new technologies have expanded how companies receive and process customer feedback. Not every customer will state explicitly what their main problem is. You’ll want to consider the main project goal as you do this. Here are three things to help analyze your VoC data.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

Steven Van Belleghem

MAY 19, 2020

Usage of smart technology. The future of contact centres will definitely be hybrid (a mix between virtual and real-life contact) and augmented (human capacities being augmented by technology, allowing them to be more human themselves in relevant situations). Contact centres are not “safe” from that at all. The Experts from the field.

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52