Manufacturing, Net Promoter Score, Text Analytics and Voice of the Customer

Text Analytics in Customer Feedback: The CXO’s Secret Weapon

Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. If you want to satisfy—or dare I say, delight—your customers, you need to understand their wants and needs. Customer satisfaction drives key metrics like your Net Promoter Score (NPS).

Text Analytics

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis

Q&A with April Obersteller, Director of Global Experience at woom Bikes, One of the Fastest-Growing Companies in the U.S.

Execs In The Know

MAY 4, 2023

The brand specializes in designing and manufacturing high-quality bicycles for children. O ne of the deepest for us has been the voice of the customer. It’s been a game changer because it has allowed us to build trust with both our customers and our team members. For a company of our size, this is huge.

Net Promoter Score

Net Promoter Score Artificial Intelligence Text Analytics CX

Tech Customer Success

Text Analytics in Customer Feedback: The CXO’s Secret Weapon

Q&A with April Obersteller, Director of Global Experience at woom Bikes, One of the Fastest-Growing Companies in the U.S.

Webinars

Stay Connected