Remove NPS Remove Predictive Analytics Remove Touchpoint Remove Unstructured Data
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Contact Center Technology Stack: The (Immediate) Transformation You Need?

Ameyo Callversations

Brands should focus on their CSATs and NPS scores and use Tech wherever necessary to improve these metrics. This is driven by the customer’s need for a more personalized experience and businesses’ understanding that customer support is a crucial touchpoint for building brand loyalty.