Zendesk

SEPTEMBER 27, 2022

Secretary of Transportation, said of this summer’s travel woes. Things have gotten so bad that on September 1, the Department of Transportation launched an online dashboard to help air travelers keep track of cancellations and delays. Create better CX with omnichannel service. Monitor social media. Even the U.S.

CX 52

CX Social Media Transportation Omnichannel 52

Aquire

MAY 24, 2021

According to the International Air Transport Association, demand for air travel decreased by 65.9 The need for a flexible, digital approach is noticeable in the increased use of social media. As such, social media often acts as the first line of defense. percent in 2020, compared to 2019.

Customer Service 105

Customer Service Net Promoter Score Social Media Omnichannel 105

Zendesk

JUNE 14, 2021

To truly master it, businesses should study the benefits of an omnichannel approach and learn from companies doing customer experience design right. CX encompasses all the possible touchpoints between a customer and a brand. That includes every marketing, sales, support, and social media interaction.

Customer Experience 52

Customer Experience Omnichannel CX Transportation 52

SurveySensum

JULY 19, 2023

Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! Sephora is a prime example of seamless omnichannel integration in retail. Glossier , a beauty brand, excels at engaging with customers on social media platforms like Instagram.

Retail 40

Retail Customer Experience Social Media Customer Feedback 40