Lumoa

OCTOBER 31, 2021

Forsta offers scalable Voice of the Customer (VoC), Voice of the Employee (VoE), and survey options, from quick polls to advanced data collection, that fuel actionable insights in real-time. Both solutions also support more than 60 international languages.

VOE 83

VOE VOC Unstructured Data Artificial Intelligence 83

Execs In The Know

DECEMBER 6, 2021

They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media. Meanwhile, customers continue to voice their preferences after being forced through a self-service funnel during much of the pandemic. www.medallia.com.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media. Meanwhile, customers continue to voice their preferences after being forced through a self-service funnel during much of the pandemic. www.medallia.com.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52