SugarCRM

JANUARY 11, 2024

Generative AI has the potential to completely change the way we carry out businesses and can tremendously change the way we think about technology. Info generated by text, images, videos, and other types of data that usually don’t fit into regular databases can now be processed with the help of generative AI.

AI 32

AI Unstructured Data Predictive Analytics Machine Learning 32

ClientSuccess

MAY 25, 2023

” “With the launch of cutting-edge AI technology into our platform, we’re delivering customer success teams with the real-time, data-driven insights needed to drive strategic decision-making and proactive customer engagement,” says Dave Blake, founder and CEO of ClientSuccess.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

Lightico

APRIL 4, 2024

Here’s where Intelligent Document Processing (IDP) for Auto Finance , elevates the role of the credit analyst, & emerges as a game-changing technology. In the realm of auto lending, this translates to seamlessly extracting critical information from deal jackets – income verification, employment history, debt details, and more.

Finance 75

Finance Artificial Intelligence Data Entry Compliance 75

Lightico

SEPTEMBER 11, 2023

It has become a necessity for survival and success and captive auto lenders lead the way in embracing technology to enhance their operations. A technology platform can greatly help captive lenders in their endeavors to digitize customer processes quicker and more effectively for a unified, streamlined and automated experience.

Finance 52

Finance Compliance Unstructured Data AI 52

Intercom, Inc.

FEBRUARY 13, 2020

As the SaaS industry enters a new decade, marketing technology continues to command a huge chunk of companies’ expenditures – more than a quarter of the total budget, according to Gartner. Here we are in 2020 with much better data collection than we’ve ever had.

Unstructured Data 181

Unstructured Data Omnichannel Structured Data Machine Learning 181

Lumoa

FEBRUARY 16, 2023

In recent years, VoC has gained popularity as new technologies have expanded how companies receive and process customer feedback. Here are three things to help analyze your VoC data. Prepare and Structure Data Unstructured data sources are pervasive in business and need to be effectively managed.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

SurveySensum

JULY 12, 2019

Future is demanding and present era is flooded with unstructured data from various online or offline sources! For this reason, there is a growing need for technology that can break the complex and comprehensive customer feedback data into simple and useable insights.

Customer Retention 68

Customer Retention Customer Experience Management Unstructured Data Customer Experience 68

Confirmit

AUGUST 7, 2019

Confirmit provides award-winning solutions and technologies for Market Research agencies who provide research and feedback services to their customers. Our innovative solutions are designed to enable you to leverage new technologies to work faster, provide more accurate data, and produce strategic insights.

Unstructured Data 40

Unstructured Data Sentiment Analysis Social Media Engineering 40

Lightico

FEBRUARY 11, 2024

This is where AI advances in Intelligent Document Processing (IDP) emerges as a game-changer , offering advanced technological solutions to streamline and optimize these critical processes. This often result in inefficiencies, delays, and increased risk of errors and non-compliance. All with our pre-training.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Lumoa

APRIL 18, 2023

Your technology segment may be willing to spend more money for additional customizations, whereas other segments aren’t interested. Customer experience has been considered a differentiator for years—but it’s been hard to execute on CX improvement opportunities because of siloed and unstructured data.

Customer Experience 83

Customer Experience CX Net Promoter Score Unstructured Data 83

1 to 1

JUNE 29, 2023

The scale and speed of AI can be put to work to find insights across millions of unstructured data points, said Fabrice Martin of Qualtrics. Ginger Conlon from Genesys emphasized the importance of making sure AI is done with the customer experience top of mind. Hear more from them in their own words in the video below.

AI 26

AI Unstructured Data CX Contact Center 26

Qualtrics

JULY 29, 2021

It happens in informal ways like social posts, support calls, product reviews, and video recordings––this kind of unstructured data is seeing unprecedented growth. We’ve known the Clarabridge team and technology for many years, and we’ve admired the powerful platform they’ve built.

Omnichannel 49

Omnichannel Unstructured Data Actionable Insights Innovation 49

Zendesk

DECEMBER 7, 2021

Artificial intelligence (AI) customer experience uses technology—such as machine learning, chatbots, and conversational UX—to make every touchpoint as efficient and hassle-free as possible. Analyze customer data to predict and reduce churn. But what exactly does it mean to use AI throughout the customer journey? We’ve got a few ideas.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

Callminer

SEPTEMBER 14, 2020

Business analysts must stay up to date on the latest call center technologies and solutions that can optimize, automate and modernize call center operations. They serve as a bridge between IT and other business functions, making data-driven recommendations that meet business requirements and improve processes while optimizing costs.

Compliance 182

Compliance Unstructured Data Non-Profits Technology 182

1 to 1

AUGUST 30, 2021

In its research, “The Forrester Tech Tide : Sales Technologies, Q1 2021,” Forrester finds that digital “front doors” are now the primary way that sales prospects connect with brands—80% of B2B sales will take place in remote and digital settings, elevating the roles of data insight, digital content, and inside sales in the sales process.

B2B 29

B2B Sales Unstructured Data Text Analytics 29

Execs In The Know

DECEMBER 6, 2021

They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media. Meanwhile, customers continue to voice their preferences after being forced through a self-service funnel during much of the pandemic. www.medallia.com.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media. Meanwhile, customers continue to voice their preferences after being forced through a self-service funnel during much of the pandemic. www.medallia.com.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

SugarCRM

APRIL 26, 2021

There’s no replacing human intelligence, primarily when it’s arising from people who know your company and operations inside and out and can offer valuable context and experience when it comes to data analysis. But this is also where technology can work to your advantage. How SugarCRM Helps Smash the Data Silos.

Unstructured Data 59

Unstructured Data CRM Finance Artificial Intelligence 59

SugarCRM

OCTOBER 24, 2023

However, with recent technological advancements, Artificial Intelligence (AI) and Machine Learning (ML) capabilities have become infused in all sorts of tools, and CRMs are no exception. Below are several use cases of such technologies that can be applied in different organizations across various industries.

CRM 26

CRM AI Invoicing Predictive Analytics 26

Shep Hyken

APRIL 8, 2022

Besides, Amazon One is another “just walk out” payment technology wherein shoppers can pay by scanning their hands via biometrics. petabytes of unstructured data from 1 million customers every hour. Established retail chains here and abroad are now incorporating this approach.

Retail 72

Retail Customer Experience Contact Center Omnichannel 72

1 to 1

JANUARY 25, 2021

These next-gen contact center bots can monitor conversations (text and voice) between associates and customers, and parse through structured and unstructured data sources for the best answers – faster and better than any human ever could. Innovation in technology moves at lightning speed and can become outdated and clunky very quickly.

Artificial Intelligence 29

Artificial Intelligence Unstructured Data Contact Center AI 29

InteractionMetrics

JUNE 19, 2020

Colvin cites Marc Stein, Senior VP at Dell Technologies, who says, “The real gem and actionable insights (from the Net Promoter question) come from the verbatim transcripts.” While unstructured data like this may appear to defy quantification, that’s not actually the case. Or, ‘Why did you give that score?’.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

SugarCRM

OCTOBER 15, 2019

Technology is revolutionizing the way manufacturers run businesses day-to-day in the digital era. Smart devices are used to collect data on where and when your product is used by specific customers, which helps manufacturing firms deliver personalized interactions.

Manufacturing 33

Manufacturing CRM Unstructured Data Predictive Analytics 33

SugarCRM

JANUARY 18, 2022

While data is indispensable to any modern business, it’s useless by itself. Up to 95% of all businesses say that managing their unstructured data is a problem. Yet managing unstructured data isn’t the real problem—understanding it is. The Distinction Between Data and Analytics. But there’s a catch.

Unstructured Data 42

Unstructured Data CRM Start-ups Social Media 42

Fonolo

NOVEMBER 17, 2020

I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. The investments in infrastructure and technology to make remote working possible won’t vanish.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

InteractionMetrics

OCTOBER 16, 2023

Measure to test your hypothesis (Even your unstructured data like reviews, conversations, and answers to open-ended text questions can be quantified.) Analyze the data, teasing out correlations and causation if possible. (Remember, even your survey makes assumptions about what aspects of CX matter.) Interviews? Observations?)

Customer Experience 52

Customer Experience Net Promoter Score Retail CX 52

InteractionMetrics

JULY 10, 2023

Unstructured data is invaluable for understanding customers’ feelings and thoughts, but only if your analysis respects the nuances. When customers give feedback through surveys and in day-to-day conversations with your company, that’s unstructured data. Will AI capture the nuances of the customer experience?

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . Verint ForeSEE. Nice SATMETRIX. Conclusion. What are VoC tools?

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Zendesk

FEBRUARY 10, 2022

Consumer expectations are increasingly rising, and the world of technology is constantly evolving—making it difficult for business leaders to keep up. Evaluate both structured and unstructured data to develop a comprehensive understanding of your customers and their interactions with your brand.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

Sprinklr

OCTOBER 20, 2021

Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Brands are awash in an ocean of unstructured data. Streamline customer engagement.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Callminer

APRIL 30, 2018

Because using analytics enables you to evaluate 100% of your customer interactions, you suddenly have access to a wealth of valuable information that previously had been hidden in a mountain of unstructured data. Interaction analytics data can also help you justify the investment required to improve self-service technologies.

Unstructured Data 159

Unstructured Data Customer Loyalty Sales Technology 159

Sprinklr

OCTOBER 7, 2021

The proliferation of digital channels combined with the right technology lets you explore data and insights about competitors in ways you couldn’t before. Manual data collection. The volume and complexity of unstructured data is growing exponentially and brings new challenges.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Qualtrics

DECEMBER 12, 2019

We’ve also built-in collaboration technology that allows you to seamlessly tag and chat with others without needing to swap between apps and systems. New Text iQ visualizations — Text iQ uses AI and machine learning to analyze unstructured data for topic and sentiment. AI to make work smarter and more intuitive. Request Demo.

Unstructured Data 20

Unstructured Data Government Machine Learning Compliance 20

SugarCRM

JANUARY 27, 2022

Raw data isn’t helpful for most business processes. Data isn’t always immediately useful, even when it’s all gathered in one location. Unstructured data, which isn’t organized according to specific schema or modeling, doesn’t typically fit in most applications or allow for business use.

Social Media 48

Social Media Unstructured Data Sales Start-ups 48

Steven Van Belleghem

MAY 19, 2020

Usage of smart technology. The future of contact centres will definitely be hybrid (a mix between virtual and real-life contact) and augmented (human capacities being augmented by technology, allowing them to be more human themselves in relevant situations). Contact centres are not “safe” from that at all. The Experts from the field.

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52

Beyond Philosophy

DECEMBER 21, 2023

If we look back, technology rolls like a wave through a lot of industries. Whether you need qualitative or quantitative data analyzed, AI is great at grouping outputs. So, you can give it unstructured data and then group it numerically or by theme, or whatever you need. Moreover, it can create categories.

Unstructured Data 88

Unstructured Data AI Customer-Centric Organization Gaming 88

Sprinklr

JULY 22, 2021

Meanwhile, new channels are popping up all the time, and the volume of unstructured data from these sources continues to grow and grow. It may sound daunting, but, with the right technology, you have the opportunity to bring customer feedback about your products right into the heart of your enterprise.

Unstructured Data 98

Unstructured Data Social Media Actionable Insights Artificial Intelligence 98