Transportation and Wyoming - Tech Customer Success

Serving Like a Wise Owl

Chip Bell

NOVEMBER 13, 2018

Their 2018 grand prize winner was Steve Mattheis who made an amazing photo of a Great Gray Owl in Wyoming with a Nikon D850 camera. And, they listen “below the surface,” like hotel GM John Longstreet did through conducting focus groups with taxi drivers who frequented his property to transport hotel guests to the airport.

Hospitality

Hospitality Hospitality Transportation Innovation

3 Examples of Change for the Better in Airlines

Beyond Philosophy

MARCH 5, 2015

Here is an excellent example of separating the “what,” weather delay in Denver that leaves passengers stranded on the runway in Wyoming for hours, from the “how,” having pizza delivered, so passengers don’t have to starve while they wait. Southwest Attacks Its Late Problem Head-on with Its Customers.

Net Promoter Score

Net Promoter Score Transportation CEM Customer Retention

Tech Customer Success

Serving Like a Wise Owl

3 Examples of Change for the Better in Airlines

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