TeamSupport

APRIL 23, 2024

In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. The Era of Technological Investment Today’s ever-evolving technological landscape means that innovation and advancement go together.

Manufacturing 52

Manufacturing Technology Technology Predictive Analytics 52

Customer Think

APRIL 23, 2024

Many people have suggested that AI and chatbots are innovative, “easy” fixes to customer service challenges. It’s a nearly universal opinion: Today’s customer service leaves much to be desired. But it’s not just customers who are frustrated. Service agents are, too. They are wrong.

Customer Service 49

Customer Service Innovation AI Contact Center 49

Experience Investigators

APRIL 23, 2024

CX leaders can prioritize improvements around the employee experience for service in things like knowledge bases, AI tools, and more visibility for key customer data. This requires a culture of innovation, and customer experience innovation is a known differentiator in the market.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster

To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms.

CX

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation.

Retail

Speaker: Paul Weald, Contact Center Innovator

Join us for this exclusive webinar with expert innovator Paul Weald to learn more about: How artificial intelligence technology can complement employee performance and optimize business performance with intelligent insights and analytics. How AI can help you resolve queries faster and ultimately lower customer friction from all angles.

Innovation