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DMG Consulting Releases 2017 – 2018 Speech Analytics Product and Market Report

DMG Consulting

Currently, there are two categories of speech analytics vendors in the market: a large group of competitors who sell basic applications that focus on identifying key words and phrases, and a smaller set of feature-rich solution providers who offer extensive business intelligence platforms that provide enterprise-level data.

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The opinion of 6 experts on the future of contact centers in a post-corona world

Steven Van Belleghem

José Teunissen, Projectleader Innovation Implementation @ bol.com. But we had had the modest ambition, in line with our 2024 vision, to fire up small initiatives in 2020 to explore the possibilities and impact of service experts or agents working from home. What was the biggest challenge for contact centers to work remotely?