Lumoa

FEBRUARY 14, 2024

How to Spot Gaps in Your CX Strateg y Tracking this data through CX management software gives companies the freedom to tinker with other aspects of CX, like the number of customer touchpoints or level of personalization, with measurable KPIs to judge the results. Fine-tuning your CX elements is a constant exercise.

Customer Experience 83

Customer Experience ML Social Media CX 83

ClearAction

JUNE 25, 2023

Urgent needs of the 2020s are not yet discussed widely, due to preoccupation with AI and other tech, lots of new people in the CX field since the hub-bub of 2020 (restructuring, layoffs, great resignation), adopting CXM playbooks from tech providers, and over-focus on tactical rather strategic CXM.

Artificial Intelligence 62

Artificial Intelligence CX CXM Data Mining 62

Ameyo Callversations

APRIL 21, 2022

In 2020, we witnessed paradigm change in different avenues of our life. Next-gen technologies such as AI, ML, NLP, AR/VR, and more are capable of helping reduce cost and improving metrics such as revenues, wallet and market share, and steady cash flows. The industry will witness increased adoption of cloud-based contact centers.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

C3Centricity

NOVEMBER 4, 2020

BOPIS (Buy online pick-up in-store) surged 259% YoY in August 2020, as many shoppers are concerned about the safety of in-store shopping. Although machine learning may speed our progress, the foundations must be identified and created by humans. This is where total integration of all touchpoints is vital.

ML 71

ML AI Artificial Intelligence Customer Satisfaction 71

SugarCRM

SEPTEMBER 15, 2022

While some of the key challenges for manufacturers today certainly existed before 2020, the pandemic ended up exacerbating some of those global supply-chain issues, shining a light on operational vulnerabilities and ultimately serving as a catalyst for change.

Manufacturing 26

Manufacturing CRM Artificial Intelligence ML 26