Aquire

OCTOBER 5, 2021

Customers use multiple channels (more and more as time passes) and go through complex digital buying journeys. How do you meet these evolving customer expectations? Start here — we put together a guide to help you offer superior digital customer service and stand out from competition. What is digital customer service?

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Aquire

AUGUST 2, 2021

That’s not only proactive customer service, that’s impressive. That’s because being proactive entails: Understanding what your customers expect, Having clear and fast-moving communication channels with customers and, Being able to identify issues as they arise and cook up customer service strategies in the blink of an eye.

Customer Service 98

Customer Service Social Media Social Listening Start-ups 98

SurveySensum

JUNE 29, 2023

Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. – Techcrunch As a marketing expert, your goal is not just to attract customers but also to keep them satisfied and loyal. But How Can You Understand Customers’ Needs and Expectations?

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52