CSAT.AI

MARCH 13, 2023

In 2021 Bloomberg stated Gen Z had $360 billion in disposable income. According to research it’s Gen Z that follows brands most on social media at 61% compared to 53% of Millennials and 36% of Gen X respondents. Here are 5 social media strategies to help you forge powerful connections with Gen Z: 1.

Social Media 91

Social Media Sentiment Analysis AI Customer Feedback 91

Zendesk

JUNE 3, 2021

. . . Social media isn’t just the tool of teens—over the past year, it has quickly become one of the fastest-growing channels for customer support, with tickets up 181 percent since the start of the pandemic. Now, more than ever, customers are looking to connect with brands on their favorite social media platforms.

Social Media 98

Social Media Social Listening Start-ups Omnichannel 98

Sprinklr

SEPTEMBER 9, 2021

Many modern brands recognize the importance of capturing customer feedback from social media and other digital channels, but, at the same time, their social listening strategies still fall short of their potential. What are the goals for your social listening tool? Improve your customers’ experiences.

Social Listening 110

Social Listening AI Social Media CXM 110

Aquire

NOVEMBER 23, 2021

And what better way to do that than on social media? Social platforms provide a great opportunity to display that most human of qualities — gratitude — while simultaneously building your online (and offline) brand. Why should I thank customers on social media? But we’re pretty fond of social media.

Social Media 52

Social Media Social Listening Customer Relationship Sales 52

Aquire

OCTOBER 5, 2021

Posting on social media about a positive or negative experience. Social media. Good communication takes many forms, but on mediums like live chat, email, social media, or messaging, the more concise the better. The post The Complete Guide to Digital Customer Service [2021] appeared first on Acquire.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Aquire

AUGUST 2, 2021

Train your team Take advantage of live chat Pay attention to self-service Gather feedback Listen to social media Use your analytics Make proactiveness a habit. Listen to social media. Social media is also a great customer service tool. 7 ways to implement proactive customer service.

Customer Service 98

Customer Service Social Media Social Listening Start-ups 98

Sprinklr

OCTOBER 12, 2021

In early 2021, Apple announced new data privacy and tracking changes within the iOS 14 release, making it clear that an advertiser’s wider marketing ecosystem is more important than ever. This solution gives advertisers the ability to activate campaigns, creatives, and optimizations generated from social listening data.

CXM 72

CXM Social Media Social Listening Retail 72