2021 CX Technology VOE 
Lumoa
OCTOBER 31, 2021
Forsta offers scalable Voice of the Customer (VoC), Voice of the Employee (VoE), and survey options, from quick polls to advanced data collection, that fuel actionable insights in real-time.
Execs In The Know
DECEMBER 6, 2021
They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media. Guest post written by: Rachel Lane, Senior Solutions Principal for Contact Centers, Medallia, and originally written on November 30, 2021. www.medallia.com.
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Execs In The Know
DECEMBER 6, 2021
They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media. Guest post written by: Rachel Lane, Senior Solutions Principal for Contact Centers, Medallia, and originally written on November 30, 2021. www.medallia.com.
Execs In The Know
JULY 1, 2021
On June 10, 2021, Execs In The Know hosted the Enabling Work-From-Home Briefing , an exclusive, virtual event dedicated to exploring “must-haves” and best practices for achieving long-term work-from-home (WFH) success. 1 — Invest in Essential Technologies. Security Technologies .
Execs In The Know
APRIL 23, 2021
Employee research, such as the Discrete Emotions Questionnaire (DEQ), quantifies your teams’ emotions and challenges, and will help you determine when the time is right to leverage your employees for CX innovation. Having the proper technology is especially important for employees who are returning to the workforce, but not to the office.
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