Remove 2021 Remove Innovation Remove VOE Remove Voice of the Employee
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New Partnership: Lumoa in joint partnership with Forsta

Lumoa

Forsta offers scalable Voice of the Customer (VoC), Voice of the Employee (VoE), and survey options, from quick polls to advanced data collection, that fuel actionable insights in real-time.

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CX Leaders: You’re on the Precipice of Innovation

Execs In The Know

Over the past year, employees adjusted to challenges like quarantine, illness, lack of interpersonal interaction, changes in family finances and so on. Acceptance is a pivotal milestone for employees, their experience at work, and their ability to help you innovate. Understand employee emotions. Movement along the K?bler-Ross

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Four Must-Haves for Building Long-Term Work-From-Home Success

Execs In The Know

On June 10, 2021, Execs In The Know hosted the Enabling Work-From-Home Briefing , an exclusive, virtual event dedicated to exploring “must-haves” and best practices for achieving long-term work-from-home (WFH) success. Business partners are also willing to go above and beyond for the good of the program.

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Connecting CX and EX to Deliver An Effective Hybrid Contact Center Workforce

Execs In The Know

Begin to build a case for the financial impact of uncovering and addressing employee and customer irritants. Interestingly, a 2021 Medallia Institute/Josh Bersin research study found that companies who are employee experience leaders were 12x more likely to indicate revenue growth of more than 20% over the last year. #3:

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Connecting CX and EX to Deliver An Effective Hybrid Contact Center Workforce

Execs In The Know

Begin to build a case for the financial impact of uncovering and addressing employee and customer irritants. Interestingly, a 2021 Medallia Institute/Josh Bersin research study found that companies who are employee experience leaders were 12x more likely to indicate revenue growth of more than 20% over the last year. #3: