2022 Actionable Insights Business Growth ML 
SugarCRM
APRIL 14, 2022
Then, with this insight, using AI and machine learning (ML) to match that buyer to your company’s ideal customer profile to create a personalized experience—with assets and messages to nurture the right buyer at the right time and in their channel of choice.”
Lumoa
FEBRUARY 14, 2024
In Hubspot’s 2022 State of Service Report, 85% of the customer service agents agreed customers are more likely to share both positive and negative experiences. This CRM software will need AI and machine learning (ML) features to present a meaningful analysis of all that data.
SurveySensum
MAY 19, 2023
This CX metric has the ability to gauge customer loyalty and predict business growth. According to the extensive research done by Satmetrix in 2022, the industry average NPS score in Banks is 31. Taking action on feedback: Banks often struggle to convert the feedback received into actionable insights.
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