SurveySensum

JUNE 14, 2022

A significant issue with the CATI system in 2022 is that 8 calls out of 10 are always unanswered or marked as spam. Therefore, it is probably not the best option in 2022, and businesses are on the hunt for finding the best telephone survey alternatives. We will also see if there is a perfect alternative to telephone surveys in 2022.

ML 52

ML Net Promoter Score Actionable Insights CRM 52

Lumoa

FEBRUARY 14, 2024

In Hubspot’s 2022 State of Service Report, 85% of the customer service agents agreed customers are more likely to share both positive and negative experiences. This CRM software will need AI and machine learning (ML) features to present a meaningful analysis of all that data.

Customer Experience 83

Customer Experience ML Social Media CX 83

SurveySensum

MAY 19, 2023

According to the extensive research done by Satmetrix in 2022, the industry average NPS score in Banks is 31. Taking action on feedback: Banks often struggle to convert the feedback received into actionable insights. But these are all general benchmarks. Strategy : Implement a robust system for analyzing NPS feedback.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SugarCRM

APRIL 14, 2022

Then, with this insight, using AI and machine learning (ML) to match that buyer to your company’s ideal customer profile to create a personalized experience—with assets and messages to nurture the right buyer at the right time and in their channel of choice.”

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48