Customer Satisfaction is at 17 year low. These stats tell you why…
Beyond Philosophy
APRIL 14, 2022
I read a fascinating report the other day from Zendesk called The Customer Experience (CX) Trends Report 2022. I saw a dichotomy between what people are saying and what they are doing regarding Customer Experiences (CX). McDermott explains that the business leaders he works with focus on the customer acquisition phase.
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