2022 Business Growth Customer Acquisition Customer Retention 
Beyond Philosophy
APRIL 14, 2022
I read a fascinating report the other day from Zendesk called The Customer Experience (CX) Trends Report 2022. I saw a dichotomy between what people are saying and what they are doing regarding Customer Experiences (CX). 64% of business leaders say that customer service has a positive impact on the company’s growth .
Shep Hyken
MAY 30, 2022
(CustomerThink) Considering the cost of attracting new customers – one estimate is seven times more than keeping existing ones – many companies would do better to focus on retaining their engaged enrollees. Yet 44% of companies say they’re more keenly focused on customer acquisition and just 16% on retention.
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SurveySensum
MAY 11, 2023
NPS is particularly useful in the retail industry because it helps businesses build customer loyalty, retain loyal customers, and encourage them to refer others. NPS can help businesses identify opportunities for growth by uncovering potential referral sources. But, When to Launch NPS Surveys in Retail?
SurveySensum
JULY 13, 2023
Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. As of 2022, Amazon had 157.4 million Prime subscribers.
SurveySensum
JULY 13, 2023
Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. As of 2022, Amazon had 157.4 million Prime subscribers.
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