DMG Consulting

NOVEMBER 1, 2022

Knowledge management (KM) is an essential enabler for contact center (and enterprise) employees, whether they work virtually or in the office. The pandemic proved that agents and other contact center resources can successfully and productively work remotely when they are equipped with the right tools. Market Outlook .

ML 48

ML Artificial Intelligence Outlook Contact Center 48

Ameyo Callversations

AUGUST 24, 2022

Conversational AI, as a leading contact center automation technology, stands at the convergence of these two business sides. Gartner ) Chatbots are expected to trim annual business costs by more than $8 billion by 2022. Chatbots Trends and Future Outlook. Increased Use of AI in Contact Centers.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

DMG Consulting

AUGUST 16, 2022

August 4, 2022 By Donna Fluss. Today’s IVAs use machine learning (ML) to identify new use cases and make recommendations on how to respond to them. IVAs Are Not Just a Contact Center Solution. Market Outlook for IVAs. IVAs: Self-Service Solutions that Work. View this article on the publisher’s website.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48