Lumoa

APRIL 28, 2024

78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Ameyo Callversations

AUGUST 24, 2022

Gartner ) Chatbots are expected to trim annual business costs by more than $8 billion by 2022. The Natural Language Processing (NLP) technology used in these bots uses predictive analytics to understand user intent from their conversation or queries raised. Sentiment Analysis for Chatbot Behavior. Contact us here.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Execs In The Know

JUNE 9, 2023

AI Is a Top Destination for Investment In our CX Leaders Trends & Insights: 2022 Corporate Edition , we discovered that 61% of organizations have either applied the use of AI to their contact center organizations or expect to soon. Looking to gain more insights into CX technology and AI?

AI 52

AI Predictive Analytics Sentiment Analysis Artificial Intelligence 52

SurveySensum

DECEMBER 1, 2021

15 Best NPS Tools to look for in 2022. 15 Best NPS tools of 2022. This simple metric has brought groundbreaking changes to CX and has become very much significant in such a short time. 15 Best NPS Tools of 2022. We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2022.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52