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Top Conversational AI Statistics and Trends to Follow in 2022

Ameyo Callversations

AUGUST 24, 2022

Conversational AI, as a leading contact center automation technology, stands at the convergence of these two business sides. Gartner ) Chatbots are expected to trim annual business costs by more than $8 billion by 2022. Chatbots Trends and Future Outlook. Also, chatbots will become the harbinger of AI in different industries.

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AI Sentiment Analysis Contact Center Artificial Intelligence 52
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IVAs: Self-Service Solutions that Work

DMG Consulting

AUGUST 16, 2022

August 4, 2022 By Donna Fluss. Today’s IVAs use machine learning (ML) to identify new use cases and make recommendations on how to respond to them. The inclusion of AI technology in contact center and CX solutions is driving the most rapid pace of innovation and improvements ever experienced in the service sector.

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Contact Center Artificial Intelligence AI ML 48
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