2024, Actionable Insights, Machine Learning and ML

How to Upgrade to an Advanced Customer Experience Strategy

Lumoa

FEBRUARY 14, 2024

Is your CX strategy up to the task of meeting customers’ expectations going into 2024? I n the coming months, as 2024 brings new changes and trends, the CX industry is going to be shaped by the following movements. This CRM software will need AI and machine learning (ML) features to present a meaningful analysis of all that data.

Customer Experience

Customer Experience ML Social Media CX

Text Analytics in Customer Feedback: The CXO’s Secret Weapon

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. Large volumes of qualitative data turn into actionable insights. In 2024, over 55% of web traffic is from mobile devices. Lumoa’s software is also enhanced with cutting-edge technology.

Text Analytics

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis

Tech Customer Success

How to Upgrade to an Advanced Customer Experience Strategy

Text Analytics in Customer Feedback: The CXO’s Secret Weapon

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