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Digital Transformation and its impact on Customer Experience

SurveySensum

SEPTEMBER 14, 2020

Companies that were expecting to move digitally in 2025 are already here. . Customer behavior has changed due to the pandemic. The customer journey is shifting from offline to online and companies are looking for well balanced O2O strategies. Digital has become the new channel of interaction amongst the customers. .

Customer Experience 59
Customer Experience Sentiment Analysis Social Media CX Transformation 59
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What is digital transformation? Definition, examples & importance

Zendesk

DECEMBER 1, 2020

Digital transformation (DX) is an ongoing journey of using digital technology and digital strategy to fundamentally change an organization’s customer experience, business and operating processes, or culture. Using design thinking to discover and resolve pain points in the customer journey. Know thy customer.

AI 98
AI Technology Technology Artificial Intelligence 98
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