2025, AI, Customer Survey and ML - Tech Customer Success

30 Chatbot Statistics That Will Define Customer Experience in 2021 and Beyond

Aquire

APRIL 26, 2021

All of this has led to a massive adoption of chatbots that has allowed businesses to enhance customer experience digitally. For example, according to research , the global conversational AI market size is expected to grow from $4.8 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 21.9 billion in 2020 to $13.9

Customer Experience

Customer Experience Healthcare Real Estate AI

CX Redefined: Evolving Beyond Self Service to Business Messaging

CommBox

NOVEMBER 22, 2022

If the self-service app cannot efficiently handle a query, or worse, doesn’t work at all, the customer will have no other option but to pick up the phone. . When used correctly, the combination of an AI chatbot and a live agent in the loop, both available to customers on business messaging apps, can greatly enhance the CX.

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Tech Customer Success

30 Chatbot Statistics That Will Define Customer Experience in 2021 and Beyond

CX Redefined: Evolving Beyond Self Service to Business Messaging

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