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30 Chatbot Statistics That Will Define Customer Experience in 2021 and Beyond

Aquire

APRIL 26, 2021

All of this has led to a massive adoption of chatbots that has allowed businesses to enhance customer experience digitally. billion by 2025, at a Compound Annual Growth Rate (CAGR) of 21.9 Eighty-two percent of Indian customers surveyed have messaged a business to make a purchase or reservation. billion in 2020 to $13.9

Customer Experience 111
Customer Experience Healthcare Real Estate AI 111
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CX Redefined: Evolving Beyond Self Service to Business Messaging

CommBox

NOVEMBER 22, 2022

Autonomous Communication is a new approach that combines omnichannel communication and conversational AI to provide a fully automated customer experience while keeping humans in the loop. . The feedback here is invaluable and gives brands the ability to really connect with their customers and improve their services over time.

CX 98
CX E-commerce Net Promoter Score NPS 98
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