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The Fourth Industrial Revolution: How automation and AI will impact manufacturing

Zendesk

trillion in value by 2025. More manufacturers are using AI, machine learning (ML), and blockchain to automate workflows and increase efficiencies. The Fourth Industrial Revolution (4IR) technologies are expected to create up to $3.7 For manufacturers that embrace these new technologies, the opportunities are vast.

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How Can Contact Center AI Change (and Lift) Customer Experience and Engagement?

Ameyo Callversations

Innovative technologies like ML, Intelligent Automation, and Contact Center AI are helping businesses thrive and succeed in a post-pandemic world. As a report suggests, AI will power 95% of customer interactions by 2025. – Salesforce.

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CCaaS Trends: The Evolution of Cloud Contact Centres

Lumoa

Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022. Here, we will look at the trends that look set to shape the future of CCaaS in the coming years.

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30 Chatbot Statistics That Will Define Customer Experience in 2021 and Beyond

Aquire

billion by 2025, at a Compound Annual Growth Rate (CAGR) of 21.9 Chatbots use conversational AI, NLP, NLU, and ML, making them highly customizable and human-like. All of this has led to a massive adoption of chatbots that has allowed businesses to enhance customer experience digitally. billion in 2020 to $13.9 Gartner ).

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Conversational AI: Building a Less Artificial and More Intelligent CX

Ameyo Callversations

But, it gets overlooked due to technologies such as AI, ML, NLU, NLP, Cloud. As per the reports by IDC , at least 90% of new enterprises will add AI technology into their apps, processes, and products by 2025. It is important to have an observation of how customers evolve and what your business can do to cater to their new needs.

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IVAs: Self-Service Solutions that Work

DMG Consulting

Today’s IVAs use machine learning (ML) to identify new use cases and make recommendations on how to respond to them. Furthermore, we expect this IT segment to experience a 50 percent growth in customers for the following two years, 2025 and 2026. IVAs Are Good for Agents and CX.

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Everything You Need To Know About Trending E-commerce Sectors

MattsenKumar

and is likely to double its worth by 2025. To keep the existing customers, e-pharmacy players are doing the following: Leveraging AI and ML to predict customer behavior and suggest products (Vitamins& Supplements). By 2025, the industry will be worth $192.16 E-Pharmacy & Online Delivery of Medicine. Valued at $50.85