Ameyo Callversations

NOVEMBER 16, 2021

In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close attention to making it happen with inbuilt AI technologies in contact and cloud centers. As a report suggests, AI will power 95% of customer interactions by 2025.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

Lumoa

JUNE 23, 2021

Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. While these solutions will have the same ambition, CCaaS will focus on managing customer interactions intelligently by connecting to cloud-based applications that are chargeable on a monthly basis.

Contact Center 83

Contact Center Artificial Intelligence Omnichannel Machine Learning 83

Ameyo Callversations

OCTOBER 22, 2021

Superior Customer Experience is a Necessity. Conversational AI platform is upping the Customer experience standards for businesses. While adopting the latest AI technologies to improve customer relationships, it becomes vital for industries to keep an eye on the latest customer engagement trends.

AI 98

AI CX Artificial Intelligence Touchpoint 98

CommBox

NOVEMBER 22, 2022

Autonomous Communication is a new approach that combines omnichannel communication and conversational AI to provide a fully automated customer experience while keeping humans in the loop. . Customer Effort Score (CES) – The Customer Effort Score measures how much effort customers put into interacting with your business.

CX 98

CX E-commerce Net Promoter Score NPS 98