Fonolo

FEBRUARY 16, 2021

We’re expecting many more exciting innovations in the next few months. Here are the latest and greatest call center technologies: AI-Powered Voice Biometrics & Analysis. Voice-biometrics and AI-powered real-time analysis are both technologies we expect to blossom in the coming years.

Technology 134

Technology Technology Contact Center Sentiment Analysis 134

CSAT.AI

AUGUST 7, 2019

In an earlier blog we proposed the differing views on how AI wil l aff ect the contact center in the future. There is the doom and gloom approach that AI will take over jobs and dehumanize the experience. Alternatively, when used strategically as a helpful ass istant , AI enhances CX. That includes embracing AI.

AI 52

AI CX Sentiment Analysis Contact Center 52

SurveySensum

SEPTEMBER 14, 2020

Companies that were expecting to move digitally in 2025 are already here. . Use innovative technologies. Serve digital CX with new innovative technologies such as AI chatbots, intuitive applications, quick sentiment feedback with NLP, text and sentiment analysis, comprehensive CX platforms, and more. .

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

CSAT.AI

AUGUST 21, 2019

Innovation and leadership don’t come from head down rule following, but from challenge and disruption. Even the modified best-in-region scenario from the McKinsey report indicated: “Global GDP could increase by as much as $12 trillion annually in 2025, realizing some 42 percent of the opportunity outlined in the full-potential scenario.”.

Contact Center 52

Contact Center Sentiment Analysis Education Compliance 52