Lumoa

FEBRUARY 9, 2023

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. We’re moving towards a personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

CommBox

OCTOBER 11, 2021

By 2025, eCommerce global sales will amount up to a staggering number of $3.9 Trillion by 2025, as opposed to $2.4 59% of online purchasers are aware of social commerce. Today, Consumers use a broader range of eCommerce sites, social media platforms and search engines to purchase products and goods. Trillion today.

Sales 52

Sales Omnichannel Social Media Retail 52

CommBox

NOVEMBER 22, 2022

Business messaging allows both customers and brands to have actual conversations rather than the customers being bombarded with irrelevant ads which can detract from the CX. . Brands are also able to specifically target their audience by demographics and even capture the short attention span of Generation Z as they live on social media.

CX 98

CX E-commerce Net Promoter Score NPS 98

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. As of 2022, Amazon had 157.4

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. As of 2022, Amazon had 157.4

Retail 52

Retail Customer Experience Touchpoint Social Media 52