CommBox

OCTOBER 11, 2021

By 2025, eCommerce global sales will amount up to a staggering number of $3.9 Trillion by 2025, as opposed to $2.4 Companies using sales chatbots can completely manage sales conversations from start to finish, automate service processes, improve efficiency and drive business growth. of total holiday season retail sales.

Sales 52

Sales Omnichannel Social Media Retail 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. As of 2022, Amazon had 157.4

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. As of 2022, Amazon had 157.4

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Lumoa

FEBRUARY 9, 2023

According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. We’re moving towards a personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

CommBox

NOVEMBER 22, 2022

Business messages can eliminate the need for a customer to pick up a phone in the first place and remove the burden on call center agents. Research shows that 89% of consumers say they prefer texting with businesses over any other mode of communication. This includes phone calls. 4 Essential CX Metrics to Measure.

CX 98

CX E-commerce Net Promoter Score NPS 98