2025 CX Social Listening Social Media 
Aquire
DECEMBER 21, 2021
For example, here’s a few readings we came across: The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share , by Dan Gingiss Punk CX , by Adrian Swinscoe It’s About You Too: How to Manage Employee Resistance to Your Diversity Initiatives and Improve Workplace Culture and Profitability , by Lori B.
SurveySensum
SEPTEMBER 14, 2020
Companies that were expecting to move digitally in 2025 are already here. . Which is why Digital CX Transformation is required. Customers prefer to interact digitally across social media channels, chats, or apps than on calls. The number of website traffic, online transactions, and social media engagement have increased.
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