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DMG Consulting Releases Future Contact Center Outlook, 2025 – 2040

DMG Consulting

DMG Consulting Releases Future Contact Center Outlook, 2025 – 2040. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases Future Contact Center Outlook, 2025 – 2040. When: Today, 3 March 2020.

Outlook 62
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DMG Consulting Releases 2022 – 2023 Interaction Analytics for the Enterprise Report

DMG Consulting

Historical speech analytics is considered essential in many contact centers, and text analytics is delivering critical insights into the burgeoning volume of text-based interactions. The outlook for the IA market is very positive. in 2022, 10% in the next three years, 2023 – 2025, and 9% in 2026.