2025 Machine Learning Predictive Analytics Text Analytics 
Fonolo
NOVEMBER 11, 2022
Gartner says proactive or outbound customer engagement interactions will outnumber reactive interactions by 2025. Predictive analytics help with staffing and can track and record how things like product rollouts affect call volume. . Smarter self-service tools are powering this adjacent trend: pro-active self-service.
Lumoa
FEBRUARY 9, 2023
According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. With AI, you can get answers to most of your “why” questions.
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