DMG Consulting

AUGUST 16, 2022

The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. Market Outlook for IVAs. IVAs Are Essential for an AI Transformation.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Ameyo Callversations

AUGUST 24, 2022

With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI. billion by 2026. Conversational AI, as a leading contact center automation technology, stands at the convergence of these two business sides. Chatbots Trends and Future Outlook.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Lumoa

SEPTEMBER 11, 2023

With the rise of the internet and communication technology, customer experience began to receive attention in the 1990s, and today, we live in a time where customer experience is paramount for every company. Digital technology makes gathering inputs from large sample groups of customers a simple matter of sending out emails.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

With the rise of the internet and communication technology, customer experience began to receive attention in the 1990s, and today, we live in a time where customer experience is paramount for every company. Digital technology makes gathering inputs from large sample groups of customers a simple matter of sending out emails.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83