Fonolo

FEBRUARY 2, 2023

Statistical machine learning This type of automation technology focuses on analyzing and mapping patterns in your customer and data, agent activity, and much more. In short, call center automation makes it easier for agents to resolve customer issues in a single interaction. DID YOU KNOW?

Contact Center 140

Contact Center Sentiment Analysis AI Machine Learning 140

CSAT.AI

SEPTEMBER 22, 2022

billion by 2026. This technology relies on machine learning and deep learning to parse queries and apply appropriate responses/solutions. Additionally, CAI can be used to assist agents in real time during customer interactions . Customers feel that both their needs are met and voices are heard.

AI 100

AI Sentiment Analysis Machine Learning Technology 100

Ameyo Callversations

AUGUST 24, 2022

billion by 2026. These efforts are based on a combination of AI, NLP and Machine Learning (ML). Unlike traditional bots with pre-coded responses, conversational AI bots are designed with the ability to: Deliver personalized customer experience Boost customer loyalty with your brand Influence customers’ perception positively.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52