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Remove 2027 Remove Actionable Insights Remove AI Remove Customer Satisfaction
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DMG Consulting Releases 2023 – 2024 Interaction Analytics for the Enterprise Report

DMG Consulting

AUGUST 10, 2023

This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.

Contact Center 48
Contact Center Artificial Intelligence AI Actionable Insights 48
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Voice of the Future: How Speech Analytics is Reshaping CX

MattsenKumar

SEPTEMBER 21, 2023

Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights. IDC states that companies using real-time analytics see a 25% increase in customer satisfaction. Real-time interactions develop a sense of trust among customers for the brand. percent.

CX 52
CX Non-Profits Sentiment Analysis Artificial Intelligence 52
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